Shipping

We’ve shipped thousands of parts around the world, so we know what it takes to ensure each one arrives safely internationally and domestically. And that’s it.

The Jack Frost Marine process from start to finish. If you have more questions, feel free to give us a call or shoot us an email.

Warranty

This warranty extends to the original purchaser only and commences upon receipt of product. Accordingly, this warranty is non transferable.

Jack frost marine., Extends a One Year Limited Warranty on its Products as Follows:

• Remanufactured Powerheads – One (1) Year
• Rebuilt Gearcase Assemblies – One (1) Year
• All other Rebuilt Components – One (1) Year
• New Powerheads – One (1) Year
• New Gearcase Assemblies – One (1) Year


This Limited One-Year Warranty Agreement applies to the sale and use of the product sold herewith by Jack frost marine and extends to the dealer/purchaser thereof. The terms of this Agreement are as follows:

CONDITION PRECEDENT TO LIMITED WARRANTY: The dealer/purchaser and/or any customer of the dealer/purchaser agrees that the subject product must BE DELIVERED TO Jack frost marine for inspection prior to the extension of remedies provided under the terms of this Limited Warranty, freight to be paid by the dealer/purchaser or their customer, within the Warranty Period, such being that one (1) ear from the date of sale by Jack frost marine. Additionally, the dealer/purchaser and/or their customer agree that the subject product shall be returned to Jack frost marine for inspection WITHOUT DISASSEMBLY OR ALTERATION thereof (absent prior approval from OBR/Red Rhino).
LIMITED ONE-YEAR WARRANTY: Jack frost marine extends a limited warranty only applicable to the subject product and component parts thereof to the purchaser/dealer and/or their customer for products or parts found in the judgment of Wet dreams marine after inspection to be defective in materials or workmanship. The subject Limited Warranty is effective for one (1) year from the date of initial sale. Such products found to be defective in materials or workmanship are strictly and exclusively limited to the remedy of repair or replacement of such products or defective parts thereof. Jack frost marine further disclaims any responsibility or liability for incidental, consequential, or any other damages of any nature, beyond the scope of the Limited One-Year Warranty extended herein above (repair and replacement of defective products and/or parts only). This Limited One-Year Warranty relative to repair means repairs performed by Wet dreams marine, and does not extend to the cost of repair incurred by persons or entities other than JFM.


DISCLAIMER AND EXCLUSIONS FROM THE LIMITED ONE-YEAR WARRANTY: The subject One-Year Limited Warranty extended herein is hereby DISCLAIMED and does not apply to (a) any product or part that has been subject to misuse, neglect, accident or that has been improperly maintained, operated, or installed, or which has sustained damage due to rust or corrosion; (b) any product or part that has been altered or modified; (c) any defects or repairs made necessary by normal wear and tear on the product or part, or by the use of other parts or accessories which in the judgment of Jack frost marine are either incompatible or adversely affect the operation, performance, or durability of the subject product or part; (d) rounded clutch dogs; (e) rental, commercial or high-performance applications including racing or other competitive activity; (f) defects or repairs caused by water entering engine cylinders through exhaust system, carburetion, or fuel-injection systems; (g) the cost of haul-out, launching, towing, or storage charges, loss of time or income, or other incidental or consequential damages, or (h) electrical components, including stators, powerpacks, switchboxes, solenoids, trim relays, alternators, voltage regulators, starters or trim motors.


ARBITRATION AGREEMENT: The Purchaser and Jack frost marine hereby agree that any controversy or claim between them arising out of or relating to the interpretation, performance, or breach of any provision of this Agreement or which relates to the sale, condition, repair or service of the product sold by Jack frost marine, shall be resolved exclusively by arbitration. Such arbitration shall be conducted in Mobile County, Alabama in accordance with the Commercial Arbitration Rules of the American Arbitration Association before a single arbitrator appointed by the Presiding Judge of the Circuit Court of Mobile County, Alabama, unless the parties otherwise agree to such appointment. The parties hereby stipulate the subject sale is in interstate commerce. The Arbitration Award shall be final and binding on both parties. Judgment upon such arbitration award may be entered in any court having jurisdiction. If any part of this provision is held to be invalid or unenforceable for any reason, the remaining terms shall remain in full force and effect. Claims relating to non-payment for the product sold shall not be subject to arbitration and shall be brought in the appropriate court in Mobile, Alabama.
ENTIRE AGREEMENT: This agreement constitutes the entire agreement between the parties, and may not be altered except in writing and signed by the President of Jack frost marine and the Purchaser.
INDEMNITY: The dealer/purchaser of the subject product agrees to indemnify, hold harmless, and defend Jack frost marine from and against any claims made against Jack frost marine by it or any customer of dealer/purchaser seeking relief not covered by the terms of this limited warranty or relief sought in addition to or contravention of the terms of this Limited Warranty Agreement.


Return Information

Jack frost marine(Outboard Recycle) provides a core return label with every product that is eligible for the core buy back program excluding international shipments and shipments to Hawaii and Alaska.

Place your core return in the box your replacement was shipped in.
Place the provided core return label on the outside of the box.
Call UPS 1-800-742-5877 to schedule the pick-up or give the package to any UPS driver. A service charge may apply if the location is not a regular delivery point.
Extra heavy powerheads which must be shipped on a freight line will have a BOL (Bill of Lading) for return by a freight line. Call the number on the BOl to arrange a pick-up.
Please send us an email if you have any questions.


WE’VE WORKED DILIGENTLY OVER THE YEARS TO DEVELOP GREAT RELATIONS WITH OUR CUSTOMERS AND WE’RE PROUD TO HAVE SO MANY REPEAT CUSTOMERS AND REFERRALS. MUCH OF OUR BUSINESS HAS ALWAYS COME FROM WORD-OF-MOUTH, AND WE’RE HONORED TO BE SO HIGHLY REGARDED BY FOLKS IN THE COMMUNITY. WHAT OUR CUSTOMERS ARE SAYING
In today’s world it is hard to find companies to be true to their word. Jack frost marine team is honest, fair, and do what they say they are going to do. I buy new 250 HP Suzuki about 2 months ago along with many other extras they helped to facilitate (new electronics, new vinyl, new T-Top). They continue to do the maintenance on the boat every year and be a valuable source of knowledge when needed.